Student Success Navigator

Position Snapshot
Title: Student Success Navigator
Type: Full-time, 40 hours per week
Pay Range: Salaried based on $22-25/hr, depending on experience
Projected Start Date: ASAP
Applications will be reviewed on an ongoing basis until the position is filled.
To apply, send a cover letter, resume, and sample lesson plan via email to careers@eslcenter.org.
**Applications received elsewhere will not be considered. 

Get to Know the Position

The English Skills Learning Center (ESLC) is seeking a mission-driven, detail-oriented, and
people-focused Student Success Navigator to join our team. The Student Success Navigator serves
as a bridge between learners and programming, ensuring that all students have access to the
resources and support they need to succeed in their English language and citizenship preparation
classes.
This role will be based at our West Valley City office, where we are launching a new model of
intensive English instruction for adult learners. The Student Success Navigator will be responsible for
coordinating referrals, conducting registration and pre-/post-testing for students, providing
individualized support and navigation, and managing the administrative functions for on-site
programming. This includes data entry, communication with instructors, and maintaining up-to-date
student records. The ideal candidate has strong organizational skills, is culturally responsive, and
enjoys helping others succeed.

Key Responsibilities
Student Navigation and Support
● Serve as the primary point of contact for students at the ESLC office.
● Provide individualized support to help students overcome barriers to participation.
● Connect students with internal and external resources as needed.

Program Coordination
● Facilitate and manage student referrals into appropriate classes.
● Lead student registration, orientation, and placement testing (CASAS or other approved
assessments).
● Conduct post-testing and track student progress in coordination with instructors.

Administrative and Data Management
● Serve as the main administrative support for all office-based programming.
● Maintain accurate and up-to-date records in the LACES data management system.
● Enter attendance, test scores, and other required data promptly.
● Communicate with program staff and instructors to ensure smooth program operations.

Reception and Communication
● Answer incoming phone calls and respond to voicemails in a timely and professional manner.
● Monitor and respond to messages sent to the general info@eslcenter.org email account.
● Greet visitors and students at the front desk and help direct them appropriately.
● Maintain a welcoming and organized front office space.

Team Collaboration

● Collaborate with instructors, volunteers, and other staff to support student progress.
● Participate in staff meetings, training, and professional development.
● Assist with special projects or initiatives as needed.

Qualifications
● Demonstrated work or educational experience, preferably in adult education, social work,
case management, or other related field.
● Experience working with adult learners, immigrants, refugees, or similar populations.
● Strong organizational and time-management skills.
● Ability to manage data entry and student records with accuracy and confidentiality.
● Proficiency in Microsoft Office and willingness to learn new systems (e.g., LACES).
● Ability to maintain confidentiality of privileged information
● A desire to help people live with dignity and agency, regardless of their English language
proficiency
● Proficiency in a language other than English is preferred, but not required

A background check will be performed on the chosen candidate. This organization uses E-Verify.

Compensation
The position will be 1.0 FTE (40 hours/week), salary range based on $22-25/hr, depending on
education and experience.
Vacation and sick days, along with access to health insurance, are available for full-time employees.
In addition to personal leave, the office is closed for nine (9) paid holidays and for the week between
Christmas Eve and New Year’s Day. Opportunities to participate in professional development are also
available.
And last, but not least, a spot on a team of really amazing people!
To apply, send a cover letter and resume via email to careers@eslcenter.org.